Frequently Asked Questions
Everything you need to know about our handcrafted acacia wood furniture and home decor.
What is the typical delivery timeframe for furniture items?
Standard shipping usually takes 5-10 business days depending on your location. For large furniture pieces, our white-glove delivery service will contact you to schedule a specific arrival window.
Does your furniture come with a warranty?
Yes, all our acacia wood furniture is backed by a 12-month structural warranty that covers manufacturing defects and material integrity under normal household use.
How do I care for my acacia wood products?
We recommend wiping surfaces with a soft, damp cloth and avoiding harsh chemicals. For dining tables, use coasters and placemats to protect the natural grain from heat and moisture.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that return shipping costs are the responsibility of the customer unless the item is damaged.
Are the materials sustainably sourced?
Sustainability is at our core. We exclusively source our timber from responsibly managed acacia plantations that adhere to strict environmental and ethical labor standards.
Do you offer assembly services?
Most of our large pieces require minimal assembly. We offer an optional professional assembly service at checkout for select metropolitan areas to ensure your new furniture is set up perfectly.