Returns & Exchanges

At The Acacia Tree, we stand behind the craftsmanship of our furniture and want you to be completely satisfied with your home investment. If your selection isn't the perfect fit, our streamlined returns process ensures a hassle-free experience within 30 days of delivery.

1

Initiate Your Request

Contact our customer care team via the online portal or email within 30 days of receipt to provide your order number and reason for return.

2

Prepare for Collection

Ensure all furniture items are disassembled and securely repacked in their original protective packaging to prevent damage during transit.

3

Schedule Pickup

Our logistics partners will coordinate a convenient time to collect the items directly from your doorstep or room of choice.

4

Receive Your Refund

Once our warehouse team inspects the returned items, we will issue a full refund to your original payment method, minus applicable restocking fees.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing